Return & Refund Policy

USA Jacket takes great care in ensuring the quality of our products, with rigorous scanning, quality checks, and expert handling. As a result, the likelihood of a refund claim is extremely low. However, in the unlikely event of a return or exchange, we guarantee a prompt refund within 3 days. Please note that refunds will be processed through the original payment method, whether it’s PayPal or another platform used at the time of purchase.

Refund Terms And Conditions:

We have established the following guidelines for our refund policy. Please carefully review and comply with these terms:

• If we made an error and you received the incorrect parcel, you are eligible to utilize our return policy.
• Refunds will be processed through the original payment platform used by the customer.
• Our team will complete the refund process within 3 days, but please note that bank processing times may vary, potentially extending the refund receipt time to 5-14 working days.
• Our customer support team will keep you informed via email throughout the process.
• Important: Customized jackets are non-returnable and non-refundable. Please double-check your order carefully before submitting, as we cannot accept returns or issue refunds for customized items.

Exchange Terms And Conditions:

To ensure a smooth exchange process, we have established the following terms and conditions:

• The product must be in its original condition, exactly as delivered to you.
• You must provide a valid reason for the exchange, which is limited to cases where the product differs from the website’s description in terms of size, color, or features.
• You will be responsible for all expenses related to the exchange process, including shipping and redelivery costs.
• Please provide our customer support team with a valid Tracking ID to enable us to track your exchange order efficiently.
• Important: Customized products, made specifically for you, are non-exchangeable.

By understanding and agreeing to these terms, you can proceed with the exchange process. Please review them carefully to ensure a seamless experience.”